Suggestions, Comments and Complaints

Our aim is to provide the highest level of care for all our patients. We will always be willing to hear if there is any way that you think that we can improve the service we provide.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you would like to give us any feedback or wish to make a complaint, please complete our Feedback and Complaints Triage.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

Taking Your Complaint Further

We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. But this does not affect your right to approach the Black Country Integrated Care Board as the commissioner of the service. if you feel you cannot raise your complaint with us directly in the first instance.

Telephone: 0300 0120 281

Email: [email protected]

Writing to them at:


NHS Black Country Integrated Care Board (ICB) Civic Centre,

St Peter’s Square,



Complaints and Client Services Managers NHS England

Telephone: 0300 311 22 33

Email: [email protected]

Parliamentary and Health Service Ombudsman (PHSO)

If you are not content with NHS England’s reply, the next step is to ask the Parliamentary and Health Service Ombudsman (PHSO) to review your complaint and how it has been handled. Please write to:

The Parliamentary and Health Service Ombudsman